Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at smartfixaccpr@gmail.com. Please note that returns will need to be sent to the following address: [BLV. Miguel Pou, Centro Del Sur Mall, Ponce PR, 00717] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at smartfixaccpr@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at smartfixaccpr@gmail.com.

 

Política de Reembolso — Clínica Móvil

Servicios de reparación: Si una reparación no resuelve el problema reportado, ofreceremos corregirla sin costo adicional dentro del período de garantía. Si no es posible resolver el problema, se evaluará un reembolso parcial o total, a discreción de Clínica Móvil, según el caso.

Productos y accesorios: Los productos sin abrir, en su empaque original y sin señales de uso pueden devolverse dentro de los [7] días posteriores a la compra, presentando el recibo. No se aceptan devoluciones de productos usados, dañados por el cliente, o higiénicamente sensibles (ej. audífonos in-ear) que hayan sido abiertos.

Los reembolsos aprobados se procesarán utilizando el método de pago original dentro de un plazo de [5-10] días laborables.

Los costos de envío no son reembolsables, salvo en casos donde el error haya sido nuestro (producto incorrecto o defectuoso).

No se ofrecen reembolsos por el costo de diagnóstico cuando este haya sido gratuito; en los casos donde el diagnóstico tenga costo (por ejemplo, evaluaciones especializadas), este no es reembolsable una vez realizado.

Garantía de reparaciones: Todas nuestras reparaciones incluyen garantía de [7] días, contados a partir de la fecha de entrega, que cubre defectos en la pieza instalada o en la mano de obra realizada. La garantía no cubre daños causados por caídas, golpes, agua u otros accidentes posteriores a la reparación, ni manipulación del dispositivo por terceros después de nuestro servicio. Para hacer válida la garantía, el cliente debe presentar el recibo o comprobante de servicio original.

Contacto: 📧 [smartfixaccpr@gmail.com] 📞 [939-295-9630] 📍 [Centro del Sur Mall, PR, 00717]